Q) Can I talk to someone at Cassellie?
A) Yes, of course! We operate normal office hours with a team dedicated to helping our customers. So please call us on 01924 666590 and ask any questions you wish, even advice on what looks good!
Q) If I’m not happy with my purchase, can I send it back?
A) Absolutely! We operate a friendly returns policy. As long as the product hasn’t been used and it is in the original packaging and able to be sold on. Please see our returns policy for more information.
Q) Am I able to pick up a product direct from your premises?
A) On occasions this may be possible. We operate from a trade warehouse without a showroom to ensure costs can stay low and prices can equally remain low. Please check prior to your order to see if this can be accommodated. If you are a consumer looking for a great deal, we have a network of excellent expert retail partners throughout the UK, so please get in touch and we can help you find your closest Cassellie expert.
Q) Am I able to open a Trade account?
A) We supply a great deal to the trade due to the quality and competitiveness of our products. As long as you are able to prove your Trade status with a letterhead or business card or website address, we will happily open you a trade account. Please see the Trade Service section on this website for more details.
Q) Are there any benefits in a Trade account?
A) Yes. Enjoy special partner rates off these fantastic prices just for signing up. There are also other superior service benefits. Sign up now to see how you can further enhance your own business by becoming a trade customer.
Q) How can I arrange a visit from a Cassellie representative?
A) As a trade customer you will have access to a dedicated team and a personal account manager. If you need to arrange a meeting you can either contact them directly or call the sales department at our head office who will arrange it for you. You can also use the form on the Contact Us page on this website.